Blog

Hardware Failure Event at Our Server

Posted by on in Insideous

Yesterday was probably the worst 1 April for us ever. Until today, we're still hoping this is just an april mop but sadly, it's not. 

This morning we got an email from our server provider told us that they have detected a hardware failure event at TemplatePlazza's server, specifically on the (SSD) disk drives .

Our RAID solution, in most case can handle this kind of failures. However in this event, both of drives on the same parity went bad simultaneously (which is really unexpected) and causing both RAID failures and data lost.
And what make it even worse and becoming a nightmare for us is, we put our daily backup data on the same server, so they are all gone with the hardware failure.  

We admit, it's indeed our mistake to not make additional remote backup. We haven't set it up yet since our last server provider migration and with the current hardwares and system we have, we believed we didn't have to worry this would happen, at least in the near future. And we were wrong. Everything is possible.

Currently we are still busy to fix things and trying to restore everything from any possible backups we have.
As you can see now, TemplatePlazza.com is already up again, but if you ever made a purchase in the period from 17 February to 1 April, you might be noticed that you're unable to access the premium file download at the moment + if you ever submit a question/reply to the support forum on the same period you'll found that your post is now missing.

We're really sorry for this inconvenience. We're still working on it. We will do our best to make all things back up and we will keep you updated. Thank you

---------------

UPDATE : We have done our best to bring back all the back the datas unfortunately some datas still missing. If you have ever purchased item / subscribed to InstaAccess program in period between 17 February to 1 April and unable to login now, please contact us using the Contact Us page with your PayPal transaction ID enclosed. Thank you and sorry for this inconvenience. 

0
Tagged in: server

Comments