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Problem with Thumbnail related items extended

Hello, first of all I apologize for my english because I use google translator.

Then I downloaded the Related Items Extended and my problem is that despite my settings, it does not display the Thumbnail. This is the main reason I bought the extension.

I do not understand then I allow myself to ask for your help.

Thank you
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13 responses Add Yours
       
  • Replied by admin on Thursday, May 11 2017, 02:39 AM · Hide· #1
    Hi, Could you let me know the URL of your site so I can take a look?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by Bebo7500 on Thursday, May 11 2017, 09:13 AM · Hide· #2
    Yes of course, www.footugalfrance.fr

    Thank you
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  • Replied by pronetbr on Saturday, May 13 2017, 12:29 AM · Hide· #3
    Bebo7500. Também comprei esta extensão há pouco e estava a ter esse problema, mas pense que consegui resolver.

    No meu caso, não apareciam os thumbnails enquanto no parâmetro "Introtext Item" das opções do module constava o valor "2". Aumentei o valor e já passei a ter thumbnails. Talvez isto também funcione para ti.

    -

    Translation of the above:

    Bebo7500. I've also bought this extension a short while ago and was having that problem, but I think I got around it.

    In my case, the thumbnails wouldn't appear while the parameter "Introtext Item" in the Module Options had the value "2". I increased this value and the thumbnails started appearing. Hope it works for you too.

    Cheers!

    - Ivan
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  • Replied by Bebo7500 on Saturday, May 13 2017, 08:01 AM · Hide· #4
    Bebo7500. Também comprei esta extensão há pouco e estava a ter esse problema, mas pense que consegui resolver.

    No meu caso, não apareciam os thumbnails enquanto no parâmetro "Introtext Item" das opções do module constava o valor "2". Aumentei o valor e já passei a ter thumbnails. Talvez isto também funcione para ti.


    Obrigado pronet, mas comigo nao funciona, ja tentei aumentar esse valors mas nao teve efeito nenhum. Porque sera que o administrador nao me respondeu ? Tarda em responder ?

    The idea proposed above did not work. I am still waiting for a solution to my problem.

    Best Regards Bebo
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  • Replied by admin on Saturday, May 13 2017, 10:33 AM · Hide· #5
    Hi bebo, could you point me to an url with the module published?
    I've tried to browse your website and unable to spot the module
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by admin on Saturday, May 13 2017, 10:34 AM · Hide· #6
    upp sorry I was mistakenly opened wrong url. please wait
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by admin on Saturday, May 13 2017, 10:36 AM · Hide· #7
    Hi bebo, I think the problem is because the image file names contain spaces on it, and the module unable to process it to generate the thumbnail. Please try to rename the image filenames with no spaces in it.
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by Bebo7500 on Saturday, May 13 2017, 11:12 AM · Hide· #8
    Hello and thank you for answering me.

    I think there is errors, the vast majority of my image files do not contain spaces. Words are separated by underscores _ _.

    Moreover it is not possible for me to change the name of my image files without losing the way of the articles.

    Best Regards Bebo
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  • Replied by admin on Monday, May 15 2017, 05:43 AM · Hide· #9
    Hi bebo7500, We have added a fix for this issue. Could you try to re-download and re-install the module and let us know the result?

    Thank you
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by Bebo7500 on Monday, May 15 2017, 08:53 AM · Hide· #10
    Hello,

    Sure enough it works the images finally appear thank you very much.

    However now there is another problem is that at the top now appears the destination path of the images.

    Do you have a solution to remove it?

    Best Regards Bebo
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  • Replied by admin on Monday, May 15 2017, 11:46 AM · Hide· #11
    Ah sorry, please try and re-download it again
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by Bebo7500 on Monday, May 15 2017, 12:02 PM · Hide· #12
    Now it's perefect, thank you very much for your support.

    Best Regards Bebo
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    Replied by admin on Monday, May 15 2017, 12:12 PM · Hide· #13
    No problem at all. Glad could help ;)
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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