Replied by admin on Thursday, December 07 2017, 07:13 AM ·Hide·#9
I made a re-test with fresh joomla 3.8 installtion and still unable to replicate your problem. Please see : https://www.dropbox.com/s%2Fv6wmc397oms7qqm%2Frie38.mp4%3Fdl%3D0 Please let me know if you have a live version of your website so I can take a look on it
Replied by admin on Thursday, September 06 2018, 10:43 PM ·Hide·#14
I tried to publish the default joomla Similiar Tag module in the page http://*****irect.co.uk/products/dosing-pump/hy-metering-pump-series/hy-bl-metering-pump.html and it also returned no item. Can you check it?
Replied by admin on Friday, September 07 2018, 12:19 PM ·Hide·#16
Are you sure the articles having similar tags? The Related Item Extended module is developed based on the Similiar Tag module, so if similiar tag module doesn't work it is likely the related item extended module won't work too