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Related Items Extended - Module box appears but is empty

Hello,

I'm having some problems getting the Related Items Extended to work.

I've followed the instructions but all I seem to have is a module box with the title Related Items Extended appearing but no actual content.

The site isn't live as is currently running under MAMP locally.

Any suggestions would be greatly appreciated.

Image attached of what I'm seeing

Many thanks

Tom
16 responses Add Yours
       
  • Replied by admin on Tuesday, December 05 2017, 09:47 AM · Hide· #1
    Hi, are you sure you have other articles that is related, for example, having the same tags?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Tuesday, December 05 2017, 09:54 AM · Hide· #2
    Hi there - I'm confident that the articles are related - for example I have a selection of 5 articles which have the tag "chemical storage tank" and the keyword "related" common to each.
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  • Replied by admin on Tuesday, December 05 2017, 09:56 AM · Hide· #3
    Can you share screenshot of the module backend parameter?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Tuesday, December 05 2017, 10:16 AM · Hide· #4
    No problems at all - these are the core settings. Let me know if you'd like to see anything specifically?
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  • Replied by admin on Tuesday, December 05 2017, 10:27 AM · Hide· #5
    Can you try to switch the ‘Meta Keyword’ to ‘Tags’
    Also can you also try to increase the Period of Novelty to 120000?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Tuesday, December 05 2017, 10:31 AM · Hide· #6
    Hi there,

    I've made the changes and cleared the cache and I'm still not seeing anything.

    :-(
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  • Replied by admin on Wednesday, December 06 2017, 12:02 AM · Hide· #7
    Hmm I can't replicate the problem at my end. Could you tell me what Joomla version is you use?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Wednesday, December 06 2017, 08:23 AM · Hide· #8
    I'm using version 3.6.4 currently.
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  • Replied by admin on Thursday, December 07 2017, 07:13 AM · Hide· #9
    I made a re-test with fresh joomla 3.8 installtion and still unable to replicate your problem. Please see :
    https://www.dropbox.com/s%2Fv6wmc397oms7qqm%2Frie38.mp4%3Fdl%3D0
    Please let me know if you have a live version of your website so I can take a look on it
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Friday, December 08 2017, 02:38 PM · Hide· #10
    Thanks for trying for me.

    I'll reach back out to you when I get the site live - I'll also try and update the site to the latest version of Joomla in the meantime to see if that solves my issues.
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  • Replied by TomAWE on Thursday, September 06 2018, 12:34 PM · Hide· #11
    Hi There - I've come back to this problem now and it's still not working?

    Did you still want to login to a test version of the site and see for yourself?
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  • Replied by admin on Thursday, September 06 2018, 12:52 PM · Hide· #12
    Did you still want to login to a test version of the site and see for yourself?

    Yes please
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Thursday, September 06 2018, 01:01 PM · Hide· #13
    Ace - details should be with the attached fields.
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  • Replied by admin on Thursday, September 06 2018, 10:43 PM · Hide· #14
    I tried to publish the default joomla Similiar Tag module in the page http://*****irect.co.uk/products/dosing-pump/hy-metering-pump-series/hy-bl-metering-pump.html and it also returned no item. Can you check it?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by TomAWE on Friday, September 07 2018, 07:06 AM · Hide· #15
    It looks like we're getting the same result - it's pulling in the module title tag but nothing else.
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    Replied by admin on Friday, September 07 2018, 12:19 PM · Hide· #16
    Are you sure the articles having similar tags?
    The Related Item Extended module is developed based on the Similiar Tag module, so if similiar tag module doesn't work it is likely the related item extended module won't work too
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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