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Related Items Extended not showing?

Hi. I purchased Related Items Extended. I have activated both plugin and module. The module as assigned to a position, but does not show up. I have added several tags to different articles.

The sections called "Relaterede artikler" is one I made manually and is not the module.
       
  • Replied by admin on Wednesday, June 28 2017, 01:33 AM · Hide· #1
    Hi, Could you let me know the URL of your site so I can take a look?
    Also could you give me a screenshot of the module backend?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by WBB1985 on Wednesday, June 28 2017, 06:40 AM · Hide· #2
    http://bit.ly/2tRYIv7

    The module is inserted at the same position as the Facebook share buttons just below the article text
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  • Replied by WBB1985 on Wednesday, June 28 2017, 06:43 AM · Hide· #3
    Screenshot attached

    Attachments:

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  • Replied by admin on Wednesday, June 28 2017, 02:28 PM · Hide· #4
    Hmm, is the module already assigned to all pages? https://www.dropbox.com/s/oppsoou134yycfk/cbr0d.jpg?raw=1
    Anyway, is it possible for you to provide temporary access to your website so I can check it by myself? If it's possible you can enter the details using the "You Site Details" tab below. Only support team who are able to see that.
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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  • Replied by WBB1985 on Wednesday, June 28 2017, 05:25 PM · Hide· #5
    I have entered admin login details.
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    Replied by admin on Thursday, June 29 2017, 02:28 AM · Hide· #6
    Hi, I have entered your website and I found that the problem is because your template doesn't have the position 'inside-article-after-content'. I'm not sure how does that position work for the facebook share button, but when I assigned the related xtd module to 'position-content-bottom', it's working. Could you please check that?
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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