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WhatsApp Multi Agent does not want to open

good morning I installed WhatsApp Multi Agent, I have a problem opening the module.

When you click on the icon to interact, the tab does not open. can receive assistance. thank you so much
       
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    Replied by admin on Wednesday, October 30 2019, 03:44 PM · Hide· #1
    Hi Raimondo, It's because the greeting mesage format you have that have line break. I have changed the line break with <br/> tags (HTML) so it should be working properly now. Please check.
    Please post rating at the Joomla! Extensions Directory - http://extensions.joomla.org/profile/profile/details/264
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